Get More Done with Keyboard Shortcuts

July 6, 2023 

Time: 10-11 a.m. 
SLMS Class Code: P_OE_R7_5606
Course Category: Computer Skills 
Workforce Development Competency: Computer Skills and Technology

This webinar will present participants with ways to become more productive and get more done by using Windows functions and shortcuts. Participants will be able to explain keyboard shortcuts, functions, and modifiers. The skills developed in this course will help participants identify the most essential shortcuts to help them work smarter – not harder. Finally, participants will be introduced to best practices to help them work more effectively.

By the end of the webinar, participants will be able to:

• Recognize benefits of keyboard shortcuts.
• Explain keyboard shortcuts, functions, and modifiers.
• Identify the most essential shortcuts.
• Discuss best practices for keyboard shortcuts.

Dealing with Stress

July 6, 2023

Time: 1-2 p.m. 
SLMS Class Code: P_OE_R7_5607
Course Category: Individual Development 
Workforce Development Competency: Professionalism and Self-Management

This course will help employees recognize and manage the stress of balancing work and life demands. Participants will explore the impact of stress, practice stress-reduction techniques, and discover ways to manage stress at home and at work.

By the end of the class, participants will be able to:

• Identify how stress affects job performance.
• Recognize stressors at the workplace and your response to stress.
• Define the stress reaction.
• Discover what can and can’t be changed.
• Develop strategies to handle stress in a positive way.

Designing Dynamic Presentations

July 11, 2023 

Time: 7-8 a.m. 
SLMS Class Code: P_OE_R7_5608
Course Category: Computer Skills
Workforce Development Competency: Computer Skills and Technology

This webinar shows participants how to avoid creating dull and uninteresting presentations. By using Microsoft PowerPoint to demonstrate best practices in planning and design, participants will gain knowledge about how to create memorable and powerful presentations. Participants do not need to have the PowerPoint software on their computer to participate in the webinar, but familiarity with its basic tools and features is recommended.

By the end of the class, participants will be able to:

• Develop useful planning strategies and principles of good design.
• Identify how to add text, images, and graphics to slides.
• Discover various ways to view and publish slides.

A Career in Nursing: Is it Right for You?

July 12, 2023

Time: 10-11 a.m. 
SLMS Class Code: P_OE_R7_5609
Course Category: Individual Development 
Workforce Development Competency: Professionalism and Self-Management

Are you considering a career in nursing but want to know more? Nursing is a very popular career choice, but is it the right career for you? This webinar can help you make an informed career decision.

By the end of the class, participants will be able to:

• Gain knowledge about the education, training, certification, and New York State licensing requirements for each level of nursing.
• Identify the rewards and demands of a career in nursing.
• Explore job titles and nursing positions in New York State government.

Professionalism in the Digital Age

July 13, 2023

Time: 10-11 a.m. 
SLMS Class Code: P_OE_R7_5610
Course Category: Interpersonal Communication 
Workforce Development Competency: Professionalism and Self-Management

This webinar introduces the rules-of-the-road for popular forms of digital workplace communication. It will identify professional practices for use of email, instant messaging, voicemail, cell phones, and social media.

By the end of the class, participants will be able to:

• Identify professional use of digital communication practices.
• Recognize the role of privacy and confidentiality in workplace communication.
• Apply digital etiquette to common workplace scenarios.

Career Options Within NYS Government Using GOT-IT

July 13, 2023

Time: 1-2 p.m. 
SLMS Class Code: P_OE_R7_5611
Course Category: Individual Development 
Workforce Development Competency: Professionalism and Self-Management

During this webinar, the Department of Civil Service’s Career Mobility Office (CMO) will demonstrate a useful online resource tool called GOT-IT (Glossary of Titles – Inquiry Tool) to assist NYS employees in searching specific job titles, occupations, career ladders, and career mobility opportunities.

By the end of the class, participants will be able to:

• Discover how to access and navigate GOT-IT.
• Distinguish the four different search mechanisms that provide information on specific titles, agencies, occupations, and geographic locations.
• Identify other useful career development links and resources.

Addressing Conflict in Customer Relations

July 18, 2023

Time: 1-2 p.m. 
SLMS Class Code: P_OE_R7_5612
Course Category: Interpersonal Communication
Workforce Development Competency: Interpersonal and Customer Relations

Conflict is a natural part of working with customers. Designed specifically for customer service providers, this webinar offers a basic introduction to conflict resolution and the importance of addressing conflict appropriately when working in a customer service role.

By the end of the class, participants will be able to:

• Identify effective strategies for addressing conflict.
• Recognize the benefits of using conflict management strategies in customer service interactions.
• Apply conflict management strategies to customer service scenarios.

Essentials of Report Writing

July 19, 2023

Time: 3-4 p.m. 
SLMS Class Code: P_OE_R7_5613
Course Category: Writing Skills 
Workforce Development Competency: Verbal and Written Communications

Do you write reports for work? This webinar will introduce you to a simple process for writing reports and will walk you through step-by-step. Participants must complete the homework assignment after the webinar to receive credit.

By the end of the webinar, participants will be able to:

• Identify the goal of a report.
• Analyze data for meaning.
• Organize data based on the goal.
• Transform conclusions into a narrative format.

Organizing Your Workspace for Increased Productivity

Date: July 20, 2023
Time: 10-11 a.m. 
SLMS Class Code: P_OE_R7_5614
Course Category: Work Management 
Workforce Development Competency: Professionalism and Self-Management

Is your desk cluttered? Do you find it hard to find files, or even just your phone? Whether you’re new to organizing or just looking for some new ideas, this is the class for you. In this one-hour, we’ve gathered tips and strategies on how to organize your workspace for increased productivity.

By the end of the course, participants will be able to:

• Identify the benefits of an organized workspace.
• Recognize what a productive workspace looks like.
• Apply the process for creating a clutter-free workspace in a work scenario.
• Recognize how to maintain a productive workspace.

Using Credit Wisely

July 20, 2023

Time: 1-2 p.m. 
SLMS Class Code: P_OE_R7_5615
Course Category: Individual Development 
Workforce Development Competency: Professionalism and Self-Management

This webinar shows employees how to take control of their credit. Participants will gain knowledge about what good credit is, how to access their personal credit report, what makes up a credit score, and how to repair their credit and avoid credit repair scams.

By the end of the class, participants will be able to:

• Discover ways to access and read their personal credit report.
• Develop strategies for repairing their credit.
• Gain knowledge about the three major credit reporting agencies.

Internet Research Skills

July 25, 2023

Time: 1-2 p.m.
SLMS Class Code: P_OE_R7_5616
Course Category: Computer Skills
Workforce Development Competency: Computer Skills and Technology

The Internet contains an enormous amount of information from both reliable and unreliable sources, and wading through this material can be overwhelming. This course provides strategies for employees to find helpful and accurate information quickly.

By the end of the class, participants will be able to:

• Review Internet search engines and search tools.
• Identify effective search techniques for the Internet.
• Apply criteria to evaluate information found on the Internet.

Crafting Powerful Writing: Precision and Clarity

July 26, 2023

Time: 1-2 p.m.
SLMS Class Code: P_OE_R7_5617
Course Category: Writing Skills 
Workforce Development Competency: Verbal and Written Communications

Do you want to make sure people read what you write? Learn to write clearly and concisely to make your emails and reports more powerful. In this webinar, we’ll focus on rephrasing sentences, choosing simple but precise words, and tips for proofreading to improve your writing.

By the end of the webinar, participants will be able to:

• Discover methods to organize your thoughts for clearer writing.
• Identify how to create clear, concise sentences.
• Choose appropriate, effective vocabulary.
• Discover methods to proofread your writing.

Managing Stress in Customer Relations

July 27, 2023

Time: 10-11 a.m. 
SLMS Class Code: P_OE_R7_5618
Course Category: Interpersonal Communication 
Workforce Development Competency: Interpersonal and Customer Relations

Managing stress while providing customer service to the public can be challenging, even for the most experienced employee. This webinar will focus on the unique importance of managing stress when working in a customer service role.

By the end of the class, participants will be able to:

• Identify five best practices for managing stress.
• Recognize the benefits of stress management in customer service work.
• Apply stress management techniques to customer service scenarios.

Using the Tuition Benefits Program

July 27, 2023

Time: 1-2 p.m. 
SLMS Class Code: P_OE_R7_5619
Course Category: Individual Development 
Workforce Development Competency: Professionalism and Self-Management

This webinar is open only to CSEA-represented NYS employees.

Interested in returning to school to work on a degree but not sure how to pay for it? Interested in taking courses to become eligible for a Civil Service examination or to improve your current job skills? This webinar provides information about using the Partnership's Tuition Benefits Program to help pay for courses.

By the end of the class, participants will be able to:

• Determine their eligibility for tuition benefits.
• Identify the different types of benefits available and the types of courses covered.
• Discover how to apply for and use their benefits, cancel a benefit, change courses and schools, and drop a course.
• Gain knowledge about benefit coverage limits.