Microsoft Teams

July 7, 2025 | 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_6105 

In this webinar, you’ll learn how to use the basic features of Teams, including how to send and reply to a chat message, participate in a meeting, and collaborate on files and documents.

By the end of the webinar, you will be able to:

• Describe the basic features of Teams.
• Illustrate how to use chat messages and channel postings in Teams.
• Identify how to schedule and participate in a meeting.
• Recognize the benefits of collaborating on files and documents.

Course Category: Computer Skills
Workforce Development Competency: Computer Skills and Technology

Fulfills an Administrative Assistant Traineeship elective course requirement.

Addressing Conflict in Customer Service 

July 9, 2025 | 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_6106

This webinar offers a basic introduction to conflict resolution for customer service providers.

By the end of the webinar, you will be able to:

• Identify effective strategies for addressing conflict.
• Recognize the benefits of using conflict management strategies in customer service interactions.
• Apply conflict management strategies to customer service scenarios.

Course Category: Interpersonal Communication
Workforce Development Competency: Verbal and Written Communication

Fulfills an Administrative Assistant Traineeship elective course requirement.

Organizing Your Workspace for Increased Productivity

July 10, 2025 | 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_6107 

In this webinar, you’ll learn valuable strategies for organizing your workspace to increase your productivity.

By the end of the webinar, you will be able to:

• Identify the benefits of an organized workspace.
• Recognize what a productive workspace looks like.
• Apply strategies for creating a clutter-free workspace in a work scenario.

Course Category: Work Management
Workforce Development Competency: Professionalism and Self-Management

Fulfills an Administrative Assistant Traineeship elective course requirement.

Avoiding Common Punctuation and Grammar Mistakes

July 15, 2025 | 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_6108

This webinar will highlight common business writing errors and show you how to correct them. A 15-minute homework assignment must be completed within 1 week to receive credit for completing the webinar.

By the end of the webinar, you will be able to:

• Discover the importance of grammar and punctuation in writing.
• Identify strategies to avoid common misuse of punctuation marks.
• Recognize common grammar mistakes.

Course Category: Writing Skills
Workforce Development Competency: Verbal and Written Communication

Fulfills an Administrative Assistant Traineeship elective course requirement.

Managing Stress in Customer Service

July 16, 2025 | 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_6112

This webinar provides strategies for managing stress when working in customer service.

By the end of the webinar, you will be able to:

• Identify five best practices for managing stress.
• Recognize the benefits of stress management in customer service work.
• Apply stress management techniques to customer service scenarios.

Course Category: Interpersonal Communication
Workforce Development Competency: Verbal and Written Communication

Fulfills an Administrative Assistant Traineeship elective course requirement.

Merit System: Transfers

July 17, 2025 | 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_6109

In this webinar, you will learn how to find and apply for transfer opportunities within the state.

By the end of the webinar, you will be able to:

• Differentiate between different types of transfers and when each may be applicable.
• Review eligibility requirements for transfer.
• Explore available resources to determine transfer opportunities.

Course Category: Individual Development 
Workforce Development Competency: Professionalism and Self-Management

Influencing Without Authority

July 22, 2025 | 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_6110

Influencing is not just for leaders. Anyone can influence the workplace by becoming a credible resource and creating a positive work culture.

By the end of the webinar, you will be able to:

• Identify your strengths and become a credible resource in the workplace.
• Build relationships with coworkers across the organization to overcome workplace challenges.
• Recognize opportunities for influencing your workplace.

Course Category: Interpersonal Communication
Workforce Development Competency: Verbal and Written Communication

Fulfills an Administrative Assistant Traineeship elective course requirement.

Professionalism in the Digital Age

July 23, 2025 | 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_6111

This webinar introduces best practices for digital workplace communication. You will identify professional practices for use of email, instant messaging, voicemail, cell phones, and social media.

By the end of the webinar, you will be able to:

• Identify professional use of digital communication practices.
• Recognize the role of privacy and confidentiality in workplace communication.
• Apply digital etiquette to common workplace scenarios.

Course Category: Interpersonal Communication
Workforce Development Competency: Professionalism and Self-Management

Fulfills an Administrative Assistant Traineeship elective course requirement.

Essentials of Report Writing

July 24, 2025 | 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_6113

This webinar will guide you through a step-by-step process for writing reports. A 15-minute homework assignment must be completed within 1 week to receive credit for completing the webinar.

By the end of the webinar, you will be able to:

• Identify the goal of a report.
• Analyze data for meaning.
• Organize data based on the goal.
• Transform conclusions into a narrative format.

Course Category: Writing Skills
Workforce Development Competency: Verbal and Written Communication

Study Skills to Build Success

July 29, 2025 | 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_6114

In this webinar, you will learn the skills that will help you reach your educational and professional goals.

By the end of the webinar, you will be able to:

• Recognize the importance of growth mindset and time management.
• Identify resources and support systems.
• Use study techniques to improve recall.
• Discover how to overcome test anxiety and prepare for tests.

Course Category: Individual Development 
Workforce Development Competency: Professionalism and Self-Management

Preventing Slips, Trips, and Falls for the Outdoor Worker

July 30, 2025 | 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_6115

In this webinar, you will learn about preventing slips, trips, and falls when working outdoors. 

By the end of the webinar, you will be able to:

• Identify common causes of outdoor slips, trips, and falls.
• Discuss how to choose appropriate shoes for outdoors.
• Describe how to pick the safest outdoor pathway.
• Recognize the common gaits and appropriate surfaces.

Course Category: Safety and Health
Workforce Development Competency: Trades, Safety, and Risk Management

Problem Solving - A Six Step Process

July 31, 2025 | 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_6116

This webinar introduces you to a simple method you can apply to typical problems in the workplace.

By the end of the webinar, you will be able to:

• Define the problem and identify its root causes.
• Apply strategies to generate solutions and select the best option.
• Recognize how to implement and evaluate a plan.

Course Category: Work Management
Workforce Development Competency: Critical Thinking, Problem-Solving, and Math

Fulfills an Administrative Assistant Traineeship elective course requirement.

Microsoft Word Basics Online - New Online Course!

August 5 & 6, 2025 | 9:00 a.m. - 12:00 p.m.
SLMS Class Code: P_OE_R9_6117

This online course will provide you with the basic knowledge and skills needed to perform daily tasks in Microsoft Word. You must have a working knowledge of desktop computers, be familiar with using the keyboard and mouse, and have a desktop or laptop computer with internet access. A larger screen is preferred.

By the end of the course, you will be able to:

• Practice common word processing tasks.
• Create and edit documents.
• Format page layouts, text, tables, and paragraphs.
• Format and insert page breaks, pictures, headers and footers, and tables.
• Preview and print a document.

Course Category: Computer Skills
Workforce Development Competency: Computer Skills and Technology

Fulfills an Administrative Assistant Traineeship mandatory course requirement.

The Fundamentals of Labor-Management Committees

August 13, 2025 | 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_6118

This webinar explores how a strong Labor-Management Committee (LMC) helps meet the three LMC objectives: advance agency’s mission; improve the quality of work-life; and enhance labor relations across the board. It provides an overview of the importance of strong relationships and structure for new committees, provides a review for fully functioning committees, and offers additional support or guidance. Benefits to L-M cooperation, challenges committees face, and strategies to overcome them will also be discussed. An overview of the structural aspects will be presented, including committee composition, co-chair and member responsibilities, agenda preparation, meetings, meeting notes, ground rules, and dispute resolution.

By the end of the webinar, you will be able to:

• Describe what a Labor-Management Committee is and who serves on it.
• Recognize benefits and barriers to Labor-Management cooperation.
• Identify ways committees can strengthen relationships and structure.

Course Category: Labor-Management
Workforce Development Competency: Interpersonal and Customer Relations

Using the Tuition Benefits Program

August 21, 2025 | 10:00 a.m. - 11:30 a.m.
SLMS Class Code: P_OE_R7_6119

This webinar is open only to CSEA-represented NYS employees.

This webinar provides you with the information you need to use the Partnership’s Tuition Benefits Program to help pay for courses.

By the end of the webinar, you will be able to:

• Determine your eligibility for tuition benefits.
• Identify the different types of benefits available and the types of courses covered.
• Discover how to apply for and use your benefits, cancel a benefit, change courses and schools, or drop a course.
• Gain knowledge about benefit coverage limits.

Course Category: Individual Development
Workforce Development Competency: Professionalism and Self-Management