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The Organized Office Worker (SLMS Code: P_OOW24)

Online Learning Certificate Program

Better Manage Your Time

Discover strategies to better manage your time.

By completing this program, you will:

You can expect to enhance your job-based skills in the Professionalism and Self-Management workforce development competency. 

Required Courses

Explore all of the courses you'll take in this program. You'll find the course name, a description, and the length of time it will take to complete each course below. We recommend you complete the courses in the order they appear below.


Make the Time You Need: Get Organized (0.5 Hours)

If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This means developing schedule management skills. The stress and potential for mistakes grows when you don't spend time organizing your time. In this course, you'll discover how schedule management can help you regain control of your time. You’ll learn how to leverage your personality to boost your productivity and explore techniques for dealing with time stealers. And you'll learn how to create practical to-do lists and keep them relevant and realistic. 


Organize Your Physical and Digital Workspace (0.4 Hours)

Organizing your physical and digital workspaces is a great way to be more productive. When you declutter your workspace, you can improve many aspects of your workday, including your ability to concentrate, achieve targets, and become more efficient. This course will help you increase your productivity by showing you how to organize and maintain both your physical and digital workspaces. You'll learn the rewards of organizing your workspace and find out what a productive workspace looks like. You'll learn how to use your organization skills to manage your digital workspace. And finally, you'll find out how to make your new clutter-free life last by making organization a habit.  


Avoid Procrastination by Getting Organized Instead (0.4 Hours)

Procrastination reduces your productivity while causing you stress at the same time. Procrastinating is a habit that causes urgent and difficult tasks to pile up as you actively avoid them. By developing and applying organization skills, you can declutter your schedule and avoid putting off work that demands your attention. In this course, you'll learn about the reasons people procrastinate and the benefits of organizing your time. You'll learn how to build self discipline and combat time wasters, as well as how to bring more organization to your day. And finally, you'll explore how to set priorities and how to say no when you need to.


Maximize Your Productivity by Managing Time and Tasks (0.3 Hours)

The amount of time available to you is constant – you can't buy more and you can't save it for later. However, by managing your time, you can increase your productivity. And the better you understand your own personal productivity, the easier it will be to manage your time effectively. In this course, you'll learn about how you can use task management to maximize your productivity. You'll discover the benefits of using time management and assessing the value of your tasks. You'll learn about the benefits of setting goals and how productivity is tied to your ability to assess time and set priorities. And you'll also learn about the process of "chunking" your time and how to use different types of to-do lists effectively.  


Aligning Goals and Priorities to Manage Time (0.4 Hours)

Meeting targets and achieving goals consistently, regardless of the business situation, isn't easy. A big part of doing this successfully is managing time effectively. In this course, you'll learn why it's important to align your goals with your team's goals, and you'll learn how to do it with a goal alignment worksheet. You'll also learn how to ask questions to clarify goals and how to establish and prioritize priorities based on these goals.


The Art of Staying Focused (0.5 Hours)

Even if you know what's important to do and have an organized time management routine, losing focus can stop your progress in its tracks. In this course, you'll learn strategies for dealing with focus challenges and distractions at work. You'll also explore ways of saying no and consider ways in which you can adjust your focus in response to changing circumstances or emergencies. And you'll learn how to refocus when something causes you to lose focus.  


Managing Pressure and Stress to Optimize Your Performance (0.4 Hours)

People react to high pressure differently. Learning to cope with pressure and handling stress is very important because you don’t want the pressure to have a negative impact on your performance. In this course, you'll learn about managing stress and pressure, situations that trigger pressure, and how pressure can become stress. You'll also look at how stress affects you emotionally and physically and how to respond to it. And you'll also learn strategies for managing stress by ensuring you have the right attitude, taking control under pressure, and using performance management to cultivate a "success mentality." You can then optimize your own performance and prepare to cope with stressed colleagues.


Organizing Your E-mail (0.5 Hours)

E-mail has dramatically increased the volume of communication and the amount of information that the average office worker needs to process every day. To keep up, you must sort, file, respond to, or delete every e-mail that comes to you during a business day. This course introduces techniques for managing e-mail effectively. It covers tips on how to use folders and filters to organize e-mails for increased efficiency, as well as guidelines on what e-mails to delete. The course also gives directions on how to recover important information should you lose an e-mail.  


Managing Conversations and E-mail in Outlook 2016 (0.9 Hours)

Microsoft Outlook 2016 allows you to effectively manage and organize your e-mail messages. In this course, you will learn how to arrange and view messages by conversation; use the People Pane to access, sort, and filter e-mail; apply color categories; apply flags; and delete and restore messages. The course also covers ways to personalize your Outlook 2016, such as changing message preview settings and adjusting the reading pane and people panel.


Taking Responsibility for Your Accountability (0.5 Hours)

Accountability is a mindset – a way of thinking about how to take responsibility for your life and ownership of your decisions. Accountability tends to drive success; it is action-oriented and geared toward constant improvement. In this course, you will learn how to develop a framework for personal accountability. From the foundations of a framework to daily practices and sustained momentum, this course will help you take ownership of your goals and live your values.   


Developing Personal Accountability (0.4 Hours)

If your manager’s approval isn’t quite enough to motivate you to put in that extra effort you need to get ahead, then maybe you’re ready to work on your personal accountability. Everyone must answer to an inner manager – an internal voice that tells you whether the job is done as well as you can do it. Choosing personal accountability means earning the approval of that inner manager. In this course, you’ll learn the behaviors of accountable professionals, including stating commitments clearly and following through. You’ll also learn how some very common behaviors, like making excuses and blaming others, work against accountability. The elements of an action plan for developing personal accountability are provided. Finally, you’ll learn how the members of a team can improve their accountability together.


Accomplishing Goals with Perseverance and Resilience (0.5 Hours)

We all encounter moments of adversity in our working lives, but it's how we face up to these challenges that determine our success in reaching our potential. Even the most gifted people risk failure if they can’t deal with adversity. Achieving goals requires determination, persistence, and adaptability. In this course, you'll explore how to overcome the challenges you'll face as you work to achieve your goals. You will also learn about the characteristics of an adaptive mindset and how to develop and nurture the personal persistence necessary for facing both day-to-day and uncommon obstacles that threaten to derail your efforts.  


Using Business Etiquette to Increase Your Professionalism (0.5 Hours)  

Business etiquette isn’t just about getting and doing things right, it’s about sending a message of professionalism and respect to superiors, fellow team members, and clients. When you are professional, polite, and appropriate in the workplace, you are taken more seriously. In this course, you will learn about the key components of business etiquette and how they apply in physical and remote office settings. You’ll learn the reasons that dressing professionally can benefit your career and the importance of maintaining an orderly and professional work environment. You’ll also be introduced to actions that ensure your communications, such as emails, texts, work chat, social media, and video conferencing, are at their most professional and polite. Finally, you will learn how tenets of business etiquette can be applied outside of the office environment at offsite events, business meals, and work socials.


Administrative Support: Working in Partnership with Your Boss (0.3 Hours)

Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, job satisfaction and career advancement require you to build a partnership with your boss. Good boss relationships involve mastering administrator essentials, dealing effectively with different management styles, and handling confrontations. In this course, you'll learn about building and maintaining a true partnership with your boss and how this can be beneficial. You'll also discover approaches for dealing with different management styles, as well as various techniques for handling any confrontations you may have with your boss.


Administrative Support: Interacting Effectively with Colleagues (0.3 Hours)

Dealing with people on a daily basis can be both rewarding and challenging. Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, it's important to be able to handle various encounters in a professional and effective manner. Mastering administrator essentials and good peer relationships will increase your efficiency, job satisfaction, and career advancement. In this course, you'll learn how to master the skills of being an administrative support professional. You'll also learn how to interact effectively with colleagues by asking for help from others, dealing with criticism, and building trust, morale, and respect. 

Optional Learning

Want to learn more? Once you've completed all of the required courses, consider continuing your learning with the following optional activities. Unlike the required courses, you do not need to complete these to earn your certificate

Digital Books and Videos

Discover a world of resources with the Empire KnowledgeBank (EKB) and Skillsoft eBook and Video Portal. Search EKBSS_TMPL20150123135209420 in SLMS. You'll gain access to the following free digital books and online videos, as well as thousands more! Get directions for using the EKB and Skillsoft eBook and Video Portal.

Recommended Reading
  • How to Organize Yourself, 7th Edition, by John Caunt
  • Influence Without Authority, Third Edition, by Allan R. Cohen, and David L. Bradford
  • Successful Time Management: How to be Organized, Productive and Get Things Done, 6th Edition, by Patrick Forsyth
  • Time & Stress Management for Rookies, by Frances Kay
  • Time Management in a Week: How to Manage your Time in Seven Simple Steps, by Robert Ashton
Recommended Videos
  • Choosing What Not To Do, by Murli Thirumale (4:00)
  • Self-Awareness as a Tool for Productivity, by Nicole A. Lipkin (3:00)
  • Tame the Email Beast, by Lisa Bodell (2:00)
  • The Secret to Ultra Productivity, by Travis Bradberry (2:00)
  • Time Management: The Six Box List, by Peter Bregman (3:00)

These courses are offered by the Partnership and are open to all CSEA-represented NYS employees. Webinars can be taken from any device with a connection to the internet. You can also view recordings of webinars.

Recommended Courses
  • Getting Organized: Time, Tasks, and Life (webinar)
  • Influencing with Confidence
  • Microsoft Outlook 2016: Managing Contacts and Tasks (webinar)
  • Microsoft Outlook 2016: Organizing and Managing Your Email (webinar)
  • Microsoft Outlook 2016: Working with Calendars (webinar)
  • Organizing Your Workspace for Increased Productivity (webinar)
  • Professionalism in the Digital Age (webinar)
  • Successful Business Writing
  • Take Control of Your Time (webinar)
  • The Organized Office Worker
YouTube Videos



All CSEA-represented NYS employees are eligible to participate.

Management/Confidential NYS employees with an Empire KnowledgeBank (EKB) license are also eligible to participate. Contact your agency training officer for information on obtaining an EKB license.  

Supervisory approval is not required for courses taken outside the normal workday. It may be possible for employees to take courses during working hours with supervisory approval.

How it Works

Register for the program anytime between now and February 10, 2025.  

Take all of the required courses online in SLMS anytime from February 9, 2024, to February 11, 2025.  

To earn a certificate, you must complete all 15 courses and achieve a passing grade of 70% or higher in each course by the program's end date of February 11, 2025.

To print your certificate, login to SLMS, go to the My Learning page, locate the appropriate certificate program, and select the Print Certificate button. The Print Certificate button will only be available if the status is Completed.



To participate, you must follow our two-step registration process. The first step varies for CSEA-represented NYS employees and Management/Confidential NYS employees. 

Step 1

CSEA-represented NYS employees: Apply for a Partnership Online Learning License in the Statewide Learning Management System. Search P_OL_Program in SLMS. Please allow up to five business days for license approval.  

NYS Management/Confidential Employees: Contact your agency training director to obtain an Empire KnowledgeBank license if you don't have one already.  


Step 2

Once you have an active license, you can register for the program in SLMS. Search P_OOW24 in SLMS.


Technical Support and Questions

Please be sure you're using Google Chrome to access SLMS. If you don't have the internet browser on your computer now, submit a ticket to ITS to have it installed. 

You will not be able to access any of the courses in the certificate program until you have followed the two-step registration process noted above. Please allow up to five business days for license approval. New state employees typically won’t get access to SLMS until after their first paycheck. 

Still need help or have questions? Contact us at (800) 253-4332 or email [email protected].