Fall Courses
Courses and webinars that allow CSEA-represented employees to acquire knowledge and develop the job skills required to advance their careers.
Skills for Success
Skills for Success Course Catalog
| Title | Course Category | Course Type | Region | Location | Course Start Date |
|---|---|---|---|---|---|
| Customer Service | Interpersonal Communication | Classroom | Long Island | Hempstead Lake State Park | October 13, 2026 |
| Customer Service (Online) | Interpersonal Communication | Online | Statewide | Online | October 6, 2026 |
| De-Escalation Basics | Safety and Health | Webinar | Statewide | Webinar | September 29, 2026 |
| Developing Your Emotional Intelligence | Interpersonal Communication | Webinar | Statewide | Webinar | September 15, 2026 |
| Effective De-Escalation Skills | Safety and Health | Classroom | Metropolitan | CSEA Metropolitan Region Office | December 9, 2026 |
| Effective De-Escalation Skills | Safety and Health | Classroom | Western | Department of Transportation | November 5, 2026 |
| Home Ergonomics | Safety and Health | Webinar | Statewide | Webinar | October 22, 2026 |
| How to Navigate Conflict Effectively | Interpersonal Communication | Webinar | Statewide | Webinar | December 8, 2026 |
| Influencing Without Authority | Interpersonal Communication | Webinar | Statewide | Webinar | November 5, 2026 |
| Managing Stress in Customer Service | Interpersonal Communication | Webinar | Statewide | Webinar | October 28, 2026 |