Conflict is inevitable - but how we respond can shape outcomes, relationships, and workplace culture. In this one-hour webinar you will be equipped with practical tools to manage conflict constructively, whether it arises within teams or with external stakeholders. Through real-world examples and interactive discussion, participants will explore strategies to de-escalate tension, foster collaboration, and maintain professionalism under pressure. The session emphasizes emotional intelligence, communication techniques, and a systems-thinking approach to resolving disputes effectively. By the end of the webinar, you will be able to: