Effective De-Escalation Skills
Length: 1 Day
Class Dates: 18-Nov-25
Start Time: 9:00 AM
End Time: 4:30 PM
Class Type: Classroom
Course Category: Safety and Health
Region: 4
Location: NYS & CSEA Partnership for Education and Training
SLMS Class Code: P_OE_R4_6207
This class is for all New York State employees and provides an opportunity to learn about and practice effective de-escalation strategies in the workplace. By the end of the class, you will be able to:
- Recognize the warning signs and stages of potential conflict.
- Choose the best approach for various situations.
- Apply de-escalation strategies to workplace situations.
- Determine when and how to remove yourself from a situation.
Workforce Development Competency:
Trades, Safety, and Risk Management