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Learn more about Workforce Development Competencies
| Title | Course Category | Course Type | Region | Location | Course Start Date |
|---|---|---|---|---|---|
| Customer Service | Interpersonal Communication | Classroom | Western | Western New York DDSO | September 19, 2025 |
| Customer Service (Online) | Interpersonal Communication | Online | Statewide | Online | December 9, 2025 |
| Dealing with Stress | Individual Development | Webinar | Statewide | Webinar | September 30, 2025 |
| De-Escalation Basics | Safety and Health | Webinar | Statewide | Webinar | October 8, 2025 |
| Effective De-Escalation Skills | Safety and Health | Classroom | Capital | NYS & CSEA Partnership for Education and Training | November 18, 2025 |
| Effective Problem Solving | Work Management | Classroom | Capital | Capital District DDSO | November 26, 2025 |
| Effective Problem Solving | Work Management | Classroom | Southern | Department of Labor | November 25, 2025 |
| English for Speakers of Other Languages 2 | Language Skills | Classroom | Capital | Harriman State Office Campus | November 5, 2025 |
| Essentials of Report Writing | Writing Skills | Webinar | Statewide | Webinar | December 16, 2025 |
| Expanding Your Vocabulary | Writing Skills | Webinar | Statewide | Webinar | September 25, 2025 |