Use the filters to locate courses you want to take. For course details, select the course you are interested in by clicking on the course title.
Learn more about Workforce Development Competencies
| Title | Course Category | Course Type | Region | Location | Course Start Date |
|---|---|---|---|---|---|
| Addressing Conflict in the Workplace | Interpersonal Communication | Webinar | Statewide | Webinar | September 4, 2025 |
| Communicating with Confidence | Interpersonal Communication | Webinar | Statewide | Webinar | September 11, 2025 |
| Customer Service | Interpersonal Communication | Classroom | Western | Western New York DDSO | September 19, 2025 |
| Customer Service (Online) | Interpersonal Communication | Online | Statewide | Online | December 9, 2025 |
| Get More Done with Keyboard Shortcuts | Computer Skills | Webinar | Statewide | Webinar | December 3, 2025 |
| Influencing Without Authority | Interpersonal Communication | Webinar | Statewide | Webinar | October 23, 2025 |
| Managing Emotions in Customer Service | Interpersonal Communication | Webinar | Statewide | Webinar | December 2, 2025 |
| Microsoft Excel Basics | Computer Skills | Classroom | Capital | MicroKnowledge (Albany) | September 17, 2025 |
| Microsoft Excel Basics (Online) | Computer Skills | Online | Statewide | Online | September 25, 2025 |
| Microsoft Excel Basics (Online) | Computer Skills | Online | Statewide | Online | October 29, 2025 |