Partnership Course Catalog | NYS & CSEA Partnership

The Partnership Course Catalog

New York State managers and CSEA leaders can jointly request to bring a Partnership course to their agency or facility

Workforce Training Partnership Course Catalog

Request Workforce Training

Discover more than 100 courses and webinars. Search by course title, category, or workforce development competency to find the offerings that best meet employees’ needs. Once labor and management representatives have identified the appropriate training, complete and submit a joint Worksite Training Application.

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Course Title	Course Length	Competencies
Better Team Skills	1-Hour Webinar	Interpersonal and Customer Relations
Building Better Work Relationships	1 Day	Interpersonal and Customer Relations
Communicating with Confidence	1-Hour Webinar	Interpersonal and Customer Relations Verbal and Written Communication
Customer Service	1 Day	Interpersonal and Customer Relations
Customer Service (Online)	2 Half-Days for 1 Week	Interpersonal and Customer Relations
Developing Your Emotional Intelligence	1-Hour Webinar	Interpersonal and Customer Relations
How to Navigate Conflict Effectively	1-Hour Webinar	Interpersonal and Customer Relations
Influencing Without Authority	1-Hour Webinar	Interpersonal and Customer Relations
Job Etiquette	1-Hour Webinar	Professionalism and Self-Management
Managing Stress in Customer Service	1-Hour Webinar	Interpersonal and Customer Relations

Course Title

Course Length

Competencies

Better Team Skills

1-Hour Webinar