Length: 1 Day
Course Category: Interpersonal Communication
This class addresses the role of customer service in the public sector. You will learn strategies and techniques for effectively handling customers when delivering outstanding service to the public. By the end of the class, you will be able to:
- Identify good customer service.
- Select useful tips for handling difficult and angry customers.
- Develop strategies for managing stress when dealing with customers.
- Identify and address the challenges of working with customers from diverse backgrounds.
Workforce Development Competency:
Interpersonal and Customer Relations