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Practical Skills for Resolving Conflict

Length: One Half-Day
Class Dates: Tuesday, March 5, 2024
Start Time: 9:00 AM
End Time: 12:45 PM
Class Type: Classroom
Course Category: Interpersonal Communication
Region: 6
Location: SUNY Brockport
SLMS Class Code: P_OE_R6_5836

This course introduces participants to the process of conflict resolution. Participants will define conflict, explain how the brain responds to it, and use inhibitory responses which break the conflict cycle and move to resolution. By the end of the course, participants will be able to:

  • Define conflict and its effect on the workplace.
  • Explain how the brain responds to conflict.
  • Identify resolution gestures that can break the conflict cycle.
  • Apply strategies to resolve workplace conflicts.
Workforce Development Competency: Interpersonal and Customer Relations