Managing Emotions in the Workplace

Partnership Course Catalog
Managing Emotions in the Workplace

Length: 1-Hour Webinar

Course Category: Interpersonal Communication

Emotional intelligence is the ability to identify your own emotions and respond appropriately to the emotions of others. This webinar will offer you a basic introduction to emotional intelligence and strategies for dealing with workplace interactions. These skills are useful in all situations, but particularly in those you might find stressful.

By the end of the webinar, you will be able to:

Identify your emotions and recognize personal triggers.
Select strategies to manage your emotions.
Recognize emotions in others.
Examine how your emotions impact your behavior and interactions with others.

Workforce Development Competency: Interpersonal and Customer Relations

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