Managing Emotions in the Workplace
Length: 1-Hour Webinar
Course Category: Interpersonal Communication
Emotional intelligence is the ability to identify your own emotions and respond appropriately to the emotions of others. This webinar introduces the topic of emotional intelligence and strategies for dealing with workplace interactions. By the end of the webinar, you will be able to:
- Identify your emotions and recognize personal triggers.
- Select strategies to manage your emotions.
- Recognize emotions in others.
- Examine how your emotions impact your behavior and interactions with others.
Workforce Development Competency:
Interpersonal and Customer Relations