Managing Emotions in Customer Service
Length: 1-Hour Webinar
Course Category: Interpersonal Communication
This webinar offers tips for incorporating emotional intelligence skills into customer service interactions. By the end of the class, you will be able to:
- Identify four primary emotional intelligence skills.
- Recognize the benefits of using emotional intelligence in customer service interactions.
- Apply emotional intelligence skills to customer service scenarios.
Workforce Development Competency:
Interpersonal and Customer Relations