Addressing Conflict in Customer Service
Length: 1-Hour Webinar
Course Category: Interpersonal Communication
This webinar offers a basic introduction to conflict resolution for customer service providers. By the end of the webinar, you will be able to:
- Identify effective strategies for addressing conflict.
- Recognize the benefits of using conflict management strategies in customer service interactions.
- Apply conflict management strategies to customer service scenarios.
Workforce Development Competency:
Interpersonal and Customer Relations