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Learn more about Workforce Development Competencies
| Title | Course Category | Course Type | Region | Location | Course Start Date |
|---|---|---|---|---|---|
| Addressing Conflict in the Workplace | Interpersonal Communication | Webinar | Statewide | Webinar | September 4, 2025 |
| Boiler Safety Awareness | Safety and Health | Classroom | Capital | NYS & CSEA Partnership for Education and Training | October 15, 2025 |
| Communicating with Confidence | Interpersonal Communication | Webinar | Statewide | Webinar | September 11, 2025 |
| Customer Service | Interpersonal Communication | Classroom | Western | Western New York DDSO | September 19, 2025 |
| Customer Service (Online) | Interpersonal Communication | Online | Statewide | Online | December 9, 2025 |
| De-Escalation Basics | Safety and Health | Webinar | Statewide | Webinar | October 8, 2025 |
| Effective De-Escalation Skills | Safety and Health | Classroom | Capital | NYS & CSEA Partnership for Education and Training | November 18, 2025 |
| Home Ergonomics | Safety and Health | Webinar | Statewide | Webinar | November 12, 2025 |
| Influencing Without Authority | Interpersonal Communication | Webinar | Statewide | Webinar | October 23, 2025 |
| Job Etiquette | Interpersonal Communication | Webinar | Statewide | Webinar | December 10, 2025 |