Managing Stress in Customer Relations
Length: 1-Hour Webinar
Class Dates: Thursday, March 21, 2024
Start Time: 1:00 PM
End Time: 2:00 PM
Class Type: Webinar
Course Category: Interpersonal Communication
Region: 7
Location: Webinar
SLMS Class Code: P_OE_R7_5813
Managing stress while providing customer service to the public can be challenging, even for the most experienced employee. This webinar will focus on the unique importance of managing stress when working in a customer service role. By the end of the class, participants will be able to:
- Identify five best practices for managing stress.
- Recognize the benefits of stress management in customer service work.
- Apply stress management techniques to customer service scenarios.
Workforce Development Competency:
Interpersonal and Customer Relations