Managing Emotions in Customer Service
Length: 1-Hour Webinar
Class Dates: 14-May-25
Start Time: 1:00 PM
End Time: 2:00 PM
Class Type: Webinar
Course Category: Interpersonal Communication
Region: Statewide
Location: Webinar
SLMS Class Code: P_OE_R7_6071
This webinar offers tips for incorporating emotional intelligence skills into customer service interactions. By the end of the webinar, you will be able to:
- Identify four primary emotional intelligence skills.
- Recognize the benefits of using emotional intelligence in customer service interactions.
- Apply emotional intelligence skills to customer service scenarios.
Workforce Development Competency:
Interpersonal and Customer Relations