Skip to main content

Addressing Conflict in Customer Relations

Length: 1-Hour Webinar
Class Dates: Thursday, March 7, 2024
Start Time: 1:00 PM
End Time: 2:00 PM
Class Type: Webinar
Course Category: Interpersonal Communication
Region: 7
Location: Webinar
SLMS Class Code: P_OE_R7_5809

Conflict is a natural part of working with customers. Designed specifically for customer service providers, this webinar offers a basic introduction to conflict resolution and the importance of addressing conflict appropriately when working in a customer service role. By the end of the class, participants will be able to:

  • Identify effective strategies for addressing conflict.
  • Recognize the benefits of using conflict management strategies in customer service interactions.
  • Apply conflict management strategies to customer service scenarios.
Workforce Development Competency: Interpersonal and Customer Relations