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Addressing Conflict in Customer Relations

Length: 1-Hour Webinar
Course Category: Interpersonal Communication

Conflict is a natural part of working with customers. Designed specifically for customer service providers, this webinar offers a basic introduction to conflict resolution and the importance of addressing conflict appropriately when working in a customer service role. By the end of the class, participants will be able to:

  • Identify effective strategies for addressing conflict.
  • Recognize the benefits of using conflict management strategies in customer service interactions.
  • Apply conflict management strategies to customer service scenarios.
Workforce Development Competency: Interpersonal and Customer Relations