- Partnership Course Catalog
- Effective De-Escalation Skills
Length: 1 Day
Course Category: Safety and Health
This class is for all New York State employees and provides an opportunity to learn about and practice effective de-escalation strategies in the workplace. By the end of the class, you will be able to:
- Recognize the warning signs and stages of potential conflict.
- Choose the best approach for various situations.
- Apply de-escalation strategies to workplace situations.
- Determine when and how to remove yourself from a situation.
Workforce Development Competency:
Trades, Safety, and Risk Management