- Partnership Course Catalog
- De-Escalation Basics
Length: 1-Hour Webinar
Course Category: Safety and Health
This webinar is for all New York State employees and focuses on the basics of de-escalating potential conflicts in the workplace. By the end of the webinar, you will be able to:
- Recognize the warning signs and stages of potential conflict.
- Identify de-escalation strategies, including when and how to apply them.
- Identify when and how to remove yourself from a situation.
Workforce Development Competency:
Trades, Safety, and Risk Management