Partnership Course Catalog | NYS & CSEA Partnership

The Partnership Course Catalog

New York State managers and CSEA leaders can jointly request to bring a Partnership course to their agency or facility

Job Skills Key

Discover more than 100 available courses and webinars in the Partnership Course Catalog. Search by course title, category, or workforce development competency. Once you’ve found the offerings(s) that best meet your needs, submit a joint worksite training request.

Computer Skills and Technology
Critical Thinking, Problem-Solving, and Math
Interpersonal and Customer Relations

Professionalism and Self-Management
Trades, Safety, and Risk Management
Verbal and Written Communication

Course Title	Course Length	Competencies
Addressing Conflict in Customer Relations	1-Hour Webinar	Interpersonal and Customer Relations
Addressing Conflict in the Workplace	1-Hour Webinar	Interpersonal and Customer Relations
Better Team Skills	1-Hour Webinar	Interpersonal and Customer Relations
Building Better Work Relationships	1 Day	Interpersonal and Customer Relations
Communicating with Confidence	1-Hour Webinar	Interpersonal and Customer Relations
Customer Service	1 Day	Interpersonal and Customer Relations
Dealing with Difficult Behaviors	1 Day	Interpersonal and Customer Relations
Emotional Intelligence in Customer Relations	1-Hour Webinar	Interpersonal and Customer Relations
Feedback: Making it Effective	1 Day	Interpersonal and Customer Relations
Influencing without Authority	1-Hour Webinar	Interpersonal and Customer Relations

Course Title

Course Length

Competencies

Addressing Conflict in Customer Relations

1-Hour Webinar