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Welcome

Webinars allow you the opportunity to learn from the convenience of your office or home. You will need a telephone line or computer speakers to access the audio portion of the webinar and a computer with an Internet connection to access the visual portion.

How to Register for Webinars

Employees can register for webinars through the Statewide Learning Management System (SLMS), https://nyslearn.ny.gov, or by completing the Partnership's application form. Note: For additional resources on how to use SLMS visit the Enroll through SLMS resource page.

If you register for a webinar and do not receive a notification ten days before its scheduled date, please call the Partnership at (518) 486-7814 or, for areas outside the Capital Region, call (800) 253-4332.

Eligibility

Employees are eligible to participate in webinars courses if they are:

Workforce Development Competencies

Workforce development competencies are foundational job-based skills you need to succeed across a wide variety of occupations. Click on the workforce development competency symbols to the right of the course descriptions to see a more detailed description of each competency.

Communication & Interpersonal Relations Communication and Interpersonal Relations
Critical Thinking & Problem Solving Critical Thinking and Problem Solving

Professionalism & Self-Management  Professionalism and Self-Management

Reading & Locating Information Reading & Locating Information


Writing Effectively
July 10, 2018 • 1:00 p.m. - 2:30 p.m.
SLMS Class Code: P_OE_R7_4462

Critical Thinking & Problem SolvingProfessionalism & Self-ManagementReading & Locating Information

This webinar helps participants identify techniques for planning and organizing their writing. After the webinar, participants will submit their writing samples to the instructor for individual assistance and constructive feedback. Participants will:

Take Control of Your Time
July 11, 2018 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_4463

Critical Thinking & Problem SolvingProfessionalism & Self-ManagementReading & Locating Information

This course helps employees regain control of their workday and better plan their time. Participants will:

Emotional Intelligence in Customer Relations
July 12, 2018 • 3:00 p.m. - 4:00 p.m.
SLMS Class Code: P_OE_R7_4464

Communication and Interpersonal Relations Critical Thinking & Problem SolvingProfessionalism & Self-Management

Emotional intelligence is the ability to identify our own emotions and respond appropriately to the emotions of others. Designed specifically for customer service providers, this webinar offers a basic introduction to emotional intelligence and relays useful strategies for incorporating emotional intelligence skills into customer service interactions. Participants will:

Best Practices in Resume and Interview Preparation
July 17, 2018 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_4465

Critical Thinking & Problem SolvingProfessionalism & Self-ManagementReading & Locating Information

Have you ever wondered what information to include on your resume? Are you a job seeker who is worried about how to answer those difficult interview questions, or keep your nerves under control? If so, this webinar will be a good starting point. It will cover the basics on how to present your knowledge, skills, and abilities in a professional way, whether on paper or in-person. Participants will:

Internet Research Skills
July 18, 2018 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_4466

Critical Thinking & Problem SolvingReading & Locating Information

The Internet contains an enormous amount of information from both reliable and unreliable sources, and wading through this material can be overwhelming. This course provides strategies for employees to find helpful and accurate information quickly. Participants will:

Managing Stress in Customer Relations
July 19, 2018 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_4467

Communication and Interpersonal Relations Critical Thinking & Problem SolvingProfessionalism & Self-Management

Managing stress while providing customer service to the public can be challenging, even for the most experienced employee. This webinar will focus on the unique importance of managing stress when working in a customer service role. Participants will:

Professionalism in the Digital Age
July 24, 2018 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_4468

This webinar introduces the rules-of-the-road for popular forms of digital workplace communication. It will identify professional practices for use of email, instant messaging, voicemail, cell phones and social media. Participants will:

Communication and Interpersonal Relations Professionalism & Self-Management

Dealing with Stress
July 26, 2018 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_4469

Critical Thinking & Problem Solving Professionalism & Self-Management

This course helps employees recognize and manage the stress of work assignments and the anxiety of juggling work and life demands. Participants will:

Getting Organized: Time, Tasks and Life -
July 31, 2018 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_4470

Critical Thinking & Problem Solving Professionalism & Self-Management

This webinar helps employees discover ways to effectively manage work assignments and personal responsibilities. Participants will:

Using the Tuition Benefits Program
August 2, 2018 • 1:00 p.m. - 2:30 p.m.
SLMS Class Code: P_OE_R7_4471

NOTE: This webinar is open only to CSEA-represented New York State employees.

Interested in returning to school to work on a degree but not sure how to pay for it? Interested in taking courses to become eligible for a Civil Service examination or to improve your current job skills? This webinar provides information and advice about using the Partnership's Tuition Benefits Program to help pay for courses. Participants will:

Reading & Locating Information