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Online Courses and Webinars


Partnership online courses and webinars allow you the opportunity to learn from the convenience of your office or home. You will need a telephone or computer speakers to access the audio portion of the webinar and a computer or mobile device with an Internet connection to access the visual portion.

Employees can register for online courses and webinars through the Statewide Learning Management System (SLMS) or by completing the Partnership's application form.


Online Courses and Webinars by Month


Find the webinars you want to take by clicking on the course month listed below.



February

Blueprint Reading Fundamentals (Online) - New Course

Online Course Date(s) -

February 16, 18, 23, 25, 2021 • 10:00 a.m. - 11:30 a.m.
SLMS Class Code: P_OE_R7_5221


Computer Skills Competency

This course gives participants the fundamental skills necessary to read and interpret blueprints.


Participants will:

  • Use an architectural ruler to read scaled drawings.
  • Convert designs into a blueprint.
  • Interpret different types of drawings (e.g., architectural, electrical, plumbing, HVAC) and basic abbreviations, symbols, and line types within a blueprint.

This course takes place entirely online. Employees will take a pre-assessment online, attend a webinar, and then complete additional activities and a post-assessment online.

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Expanding Your Vocabulary

Webinar Date(s) -
February 16, 2021 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5191

Computer Skills Competency

Have you ever struggled to find the right words to say what you're thinking? In the workplace, it is important to communicate clearly and avoid making mistakes. This webinar will give you tips and tools to grow your vocabulary and help you identify common mistakes and how to avoid them.


Participants will:

  • Recognize the roots of words.
  • Identify synonyms, antonyms, and homonyms.
  • Differentiate commonly confused words.

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Microsoft Outlook 2016: Organizing and Managing Your Email

Webinar Date(s) -
February 17, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5192

Computer Skills Competency

Is your inbox out of control? This webinar provides tips and tricks for managing email messages using Microsoft Outlook. Viewing and sorting email messages, deleting messages, and organizing messages will be covered.


Participants will:

  • Compare methods of sorting and viewing email messages.
  • Identify ways of searching for email messages.
  • Construct a strategy to organize email messages using folders.
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World Trade Center Health Programs Overview - New Course

Online Course Date(s) -

February 18, 2021 • 2:00 p.m. - 3:00 p.m.
SLMS Class Code: P_OE_R7_5193

Computer Skills Competency

This webinar introduces participants to the federal and New York State World Trade Center Health Programs. Participants will explore about hazards and health conditions associated with the September 11th attacks of 2001, health programming, eligibility requirements, how to enroll, and where to find additional resources. Individuals who worked, volunteered, lived, or responded in ANY capacity, to or near the site, are encouraged to attend.


Participants will:

  • Review hazards and health conditions associated with 9/11.
  • Review NYS and federal programs.
  • Discuss eligibility criteria.
  • Discuss the impacts of COVID-19.
  • Identify resources.

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Communicating With Confidence - New Course

Webinar Date(s) -

February 23, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5194

Computer Skills Competency

This webinar introduces participants to interpersonal communication skills and focuses on speaking with confidence. The basic elements of the communication model will be reviewed along with verbal and non-verbal communication. This webinar was designed to help participants increase their level of confidence when communicating at work.


Participants will:

  • Demonstrate effective interpersonal communication skills.
  • Identify the qualities of a confident speaker.
  • Recognize the barriers to communicating with confidence.
  • Identify strategies to help speak with confidence.

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Math Refresher 1

Online Course Date(s) -
February 23, 25; March 2, 4, 9, 11, 16, 18, 23, 25, 30 & April 1, 2021
9:30 a.m. - 12:30 p.m.
SLMS Class Code: P_AEB_R7_5222

Computer Skills Competency

This six-week course is a refresher of fundamental math topics such as whole numbers, fractions, algebraic expressions, and word problems. Participants will also examine small datasets for mean, median, and mode, and interpret simple graphs. Concepts covered will include numeracy, which is the ability to apply math in everyday situations; mathematics, which is the study of systems, patterns, shapes, figures, and numbers; and systematic thinking. Attendance is required all days.


Participants will:

  • Perform basic math calculations with whole numbers and fractions.
  • Round values to simplify mental calculations and estimate a value.
  • Use the order of operations to solve word problems and algebraic expressions.
  • Calculate the mean, median, and mode of a small dataset.
  • Interpret bar graphs and pie charts.
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Understanding Today's Computer

Webinar Date(s) -

February 25, 2021 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5195

Computer Skills Competency

This webinar helps employees gain knowledge about common computing devices and their overall impact on today's workforce and society. It will cover the practical uses of popular trends in computers and related technologies.


Participants will:

  • Develop an understanding of common computing devices like smartphones, tablets, and laptops.
  • Become familiar with terminology related to current technology, such as cloud computing, computer security, and social media.
  • Discover tips and techniques all computer users should know.

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March

Getting Organized: Time, Tasks, and Life

Webinar Date(s) -

March 3, 2021 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5196

Computer Skills Competency

This webinar helps employees discover ways to effectively manage work assignments and personal responsibilities.


Participants will:

  • Develop a plan for getting and staying organized at work and at home.
  • Discover how to better organize time and tasks.
  • Identify strategies for improving communication skills to obtain clarity around competing priorities.

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Emotional Intelligence in Customer Relations

Webinar Date(s) -
March 4, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5197

Computer Skills Competency

Emotional intelligence is the ability to identify our own emotions and respond appropriately to the emotions of others. Designed specifically for customer service providers, this webinar offers a basic introduction to emotional intelligence and relays useful strategies for incorporating emotional intelligence skills into customer service interactions.


Participants will:

  • Identify four primary emotional intelligence skills.
  • Recognize the benefits of using emotional intelligence in customer service interactions.
  • Apply emotional intelligence skills to customer service scenarios.

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Get More Done With Keyboard Shortcuts - New Course

Webinar Date(s) -

March 9, 2021 • 3:00 p.m. - 4:00 p.m.
SLMS Class Code: P_OE_R7_5198

Computer Skills Competency

This webinar will present participants with ways to become more productive and get more done by using Windows functions and shortcuts. Participants will be able to explain keyboard shortcuts, functions and modifiers. The skills developed in this course will help participants identify the most essential shortcuts to help them work smarter - not harder. Finally, participants will be introduced to best practices to help them work more effectively.


Participants will:

  • Recognize benefits of keyboard shortcuts.
  • Explain keyboard shortcuts, functions, and modifiers.
  • Identify the most essential shortcuts.
  • Discuss best practices for keyboard shortcuts.
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Career Options Within NYS Government: Using GOT-IT

Webinar Date(s) -
March 11, 2021 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5199

Computer Skills Competency

During this webinar, the Department of Civil Service's Career Mobility Office (CMO) will demonstrate a useful online resource tool called GOT-IT (Glossary of Titles - Inquiry Tool) to assist State employees in searching specific job titles, occupations, career ladders, and career mobility opportunities.


Participants will:

  • Discover how to access and navigate GOT-IT.
  • Distinguish the four different search mechanisms that provide information on specific titles, agencies, occupations, and geographic locations.
  • Identify other useful career development links and resources.

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Essentials of Report Writing

Webinar Date(s) -
March 16, 2021 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5200

Computer Skills Competency

Do you write reports for work? This webinar will introduce you to a simple process for writing reports and will walk you through step-by-step.


Participants will:

  • Identify the goal of a report.
  • Analyze data for meaning.
  • Organize data based on the goal.
  • Transform conclusions into a narrative format.


Participants must complete the homework assignment after the webinar to receive credit.

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Problem Solving - A Six Step Process

Webinar Date(s) -

March 17, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5201

Computer Skills Competency

Are you looking for a tool to help you resolve workplace problems? This webinar will introduce you to the Six-Step Problem-Solving Process: a simple method you can apply to typical problems in the workplace.


Participants will:

  • Define the problem and identify its root causes.
  • Apply strategies to generate solutions and select the best option.
  • Recognize how to implement and evaluate a plan.

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Professionalism in the Digital Age

Webinar Date(s) -
March 23, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5202

Computer Skills Competency

This webinar introduces the rules-of-the-road for popular forms of digital workplace communication. It will identify professional practices for use of email, instant messaging, voicemail, cell phones and social media.


Participants will:

  • Identify professional use of digital communication practices.
  • Recognize the role of privacy and confidentiality in workplace communication.
  • Apply digital etiquette to common workplace scenarios.

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World Trade Center Health Programs Overview - New Course

Webinar Date(s) -

March 24, 2021 • 2:00 p.m. - 3:00 p.m.
SLMS Class Code: P_OE_R7_5203

Computer Skills Competency

This webinar introduces participants to the federal and New York State World Trade Center Health Programs. Participants will learn about hazards and health conditions associated with the September 11th attacks of 2001, health programming, eligibility requirements, how to enroll, and where to find additional resources.


Participants will:

  • Review hazards and health conditions associated with 9/11.
  • Review NYS and federal programs.
  • Discuss eligibility criteria.
  • Discuss the impacts of COVID-19.
  • Identify resources.

[Top]



Better Team Skills - New Course

Webinar Date(s) -
March 25, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5204

Computer Skills Competency

Are you a team player? Do you enjoy group projects or dread them? In this webinar, we will discuss the importance of teamwork and some things you can do to improve your experience working in teams.


Participants will:

  • Recognize the value of teamwork.
  • Identify important qualities for the effective team member.
  • Select strategies to improve collaboration.

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Using Credit Wisely

Webinar Date(s) -
March 31, 2021 • 1:00 p.m. - 2:30 p.m.
SLMS Class Code: P_OE_R7_5205

Computer Skills Competency

This webinar shows employees how to take control of their credit. Participants will gain knowledge about what good credit is, how to access their personal credit report, what makes up a credit score, and how to repair their credit and avoid credit repair scams.


Participants will:

  • Discover ways to access and read their personal credit report.
  • Develop strategies for repairing their credit.
  • Gain knowledge about the three major credit reporting agencies.

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April

Managing Stress in Customer Relations

Webinar Date(s) -
April 1, 2021 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5206

Computer Skills Competency

Managing stress while providing customer service to the public can be challenging, even for the most experienced employee. This webinar will focus on the unique importance of managing stress when working in a customer service role.


Participants will:

  • Identify five best practices for managing stress.
  • Recognize the benefits of stress management in customer service work.
  • Apply stress management techniques to customer service scenarios.

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Microsoft Outlook 2016: Working With Calendars

Webinar Date(s) -
April 6, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5207

Computer Skills Competency

Are you looking to manage your meetings and appointments in a more efficient way? This webinar will teach you how to do just that using Microsoft Outlook's calendar. Topics include scheduling appointments, meetings, and all-day events, as well as sharing calendars.


Participants will:

  • Identify steps to schedule appointments, meetings, and all-day events.
  • Explain the benefits of sharing and managing calendars.
  • Describe best practices in managing calendars.

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Blueprint Reading Fundamentals (Online) - New Course

Online Course Date(s) -

April 6, 8, 13, 15, 2021 • 10:00 a.m. - 11:30 a.m.
SLMS Class Code: P_OE_R7_5220

Computer Skills Competency

This course gives participants the fundamental skills necessary to read and interpret blueprints.

Participants will:

  • Use an architectural ruler to read scaled drawings.
  • Convert designs into a blueprint.
  • Interpret different types of drawings (e.g., architectural, electrical, plumbing, HVAC) and basic abbreviations, symbols, and line types within a blueprint.

This course takes place entirely online. Employees will take a pre-assessment online, attend a webinar, and then complete additional activities and a post-assessment online.

[Top]



Writing Effectively

Webinar Date(s) -
April 7, 2021 • 1:00 p.m. - 2:30 p.m.
SLMS Class Code: P_OE_R7_5208

Computer Skills Competency

This webinar helps participants identify techniques for planning and organizing their writing. After the webinar, participants will submit their writing samples to the instructor for individual assistance and constructive feedback.


Participants will:

  • Identify effective strategies for preparing to write.
  • Choose appropriate vocabulary based on audience, purpose, etc.
  • Write clear and concise sentences.


Participants must complete the homework assignment after the webinar to receive credit.

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Introduction to Critical Thinking

Webinar Date(s) -
April 13, 2021 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5209

Computer Skills Competency

Are you interested in improving your critical thinking skills but don't know where to start? This webinar will introduce you to the basics of critical thinking, help you assess issues from a different perspective, and provide you tools to apply in different situations.


Participants will:

  • Define critical thinking.
  • Recognize barriers to critical thinking and how to overcome them.
  • Apply the critical thinking process.

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Addressing Conflict in Customer Relations

Webinar Date(s) -
April 14, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5210

Computer Skills Competency

Conflict is a natural part of working with customers. Designed specifically for customer service providers, this webinar offers a basic introduction to conflict resolution and the importance of addressing conflict appropriately when working in a customer service role.


Participants will:

  • Identify effective strategies for addressing conflict.
  • Recognize the benefits of using conflict management strategies in customer service interactions.
  • Apply conflict management strategies to customer service scenarios.

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Effective Reading Skills 1- New Course

Webinar Date(s) -
April 20, 22, 27, 29; May 4, 6, 11, 13, 18, 20, 25 & 27, 2021
9:30 a.m. - 12:30 p.m.
SLMS Class Code: P_AEB_R7_5223

Computer Skills Competency

This six-week course will help participants read and understand written materials. Participants will explore techniques such as skimming, scanning, learning the roots of words, and asking meaningful questions to better understand chosen passages. Attendance is required all days.


Participants will:

  • Identify main ideas and supporting details.
  • Ask meaningful questions to better understand the text.
  • Relate text to personal experiences and events.
  • Identify the purpose of a text.
  • Use context to determine what will happen next.

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Avoiding Common Punctuation and Grammar Mistakes - New Course

Webinar Date(s) -

April 21, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5211

Computer Skills Competency

Do you feel worried about making grammar mistakes when you write? When used correctly, grammar and punctuation make your writing easier to understand and can help improve your professional image. This course will pinpoint some of the most common errors that people make in business writing and demonstrate how to correct them.


Participants will:

  • Discover the importance of grammar and punctuation in writing.
  • Identify strategies to avoid common misuse of punctuation marks.
  • Recognize common grammar mistakes.

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Merit System: Transfers

Webinar Date(s) -
April 22, 2021 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5212

Computer Skills Competency

Are you ready for a career move? Have you ever wondered what job titles you may transfer to and how to apply? Do you know where to start? If you've been appointed from a list, you may have opportunities to transfer to other titles, and this webinar is for you.

Are you ready for a career move? Have you ever wondered what job titles you may transfer to and how to apply? Do you know where to start? If you’ve been appointed from a list, you may have opportunities to transfer to other titles, and this webinar is for you.


Participants will:

  • Differentiate between different types of transfers and when each may be applicable.
  • Review eligibility requirements for transfer.
  • Explore available resources to determine transfer opportunities.

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Professional Email That Gets Results

Webinar Date(s) -
April 27, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5213

Computer Skills Competency

Many people receive a huge amount of email a day. If you want your email to be read (or replied to), you need to write it well. This webinar will discuss strategies to help you write clear, professional messages that will get attention.


Participants will:

  • Construct subject lines to make your email standout.
  • Discover how tone impacts the perception of your email
  • Determine how to write a well-organized message.


Participants must complete the homework assignment after the webinar to receive credit.

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May

Chainsaw Safety Awareness - New Course

Online Course Date(s) -
May 4 & 5, 2021 • 10:00 a.m. - 12:00 p.m.
SLMS Class Code: P_OE_R7_5224

Computer Skills Competency

This course is for employees who work with chainsaws. Special emphasis is placed on safe operation and injury prevention. OSHA safety recommendations are highlighted to illustrate the significance and application of key training points.


Participants will:

  • Identify safety features of a chainsaw.
  • Describe the mechanics of operating a chainsaw.
  • Identify how to inspect a chainsaw.
  • Explain how to safely operate a chainsaw.

This course takes place entirely online. Employees will take a pre-assessment online, attend a webinar, and then complete additional activities and a post-assessment online.

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Communicating With Confidence - New Course

Webinar Date(s) -

May 4, 2021 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5214

Computer Skills Competency

This webinar introduces participants to interpersonal communication skills and focuses on speaking with confidence. The basic elements of the communication model will be reviewed along with verbal and non-verbal communication. This webinar was designed to help participants increase their level of confidence when communicating at work.


Participants will:

  • Demonstrate effective interpersonal communication skills.
  • Identify the qualities of a confident speaker.
  • Recognize the barriers to communicating with confidence.
  • Identify strategies to help speak with confidence.

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Using the Tuition Benefits Program

Webinar Date(s) -
May 6, 2021 • 1:00 p.m. - 2:30 p.m.
SLMS Class Code: P_OE_R7_5215

Computer Skills Competency

Interested in returning to school to work on a degree but not sure how to pay for it? Interested in taking courses to become eligible for a Civil Service examination or to improve your current job skills? This webinar provides information about using the Partnership's Tuition Benefits Program to help pay for courses.


Participants will:

This webinar is open only to CSEA-represented NYS employees.

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Take Control of Your Time

Webinar Date(s) -
May 13, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5216

Computer Skills Competency

This course helps employees regain control of their workday and better plan their time.


Participants will:

  • Evaluate their personal approach to time management.
  • Consider tools and techniques to help plan their time more effectively.
  • Identify ways to take action on controlling their time.

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A Career in Nursing: Is it Right for You?

Webinar Date(s) -
May 18, 2021 • 7:00 a.m. - 8:00 a.m.
SLMS Class Code: P_OE_R7_5217

Computer Skills Competency

Are you considering a career in nursing but want to know more? Nursing is a very popular career choice, but is it the right career for you? This webinar can help you make an informed career decision.


Participants will:

  • Gain knowledge about the education, training, certification, and New York State licensing requirements for each level of nursing.
  • Identify the rewards and demands of a career in nursing.
  • Explore job titles and nursing positions in New York State government .

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Get More Done With Keyboard Shortcuts - New Course

Webinar Date(s) -

May 19, 2021 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5218

Computer Skills Competency

This webinar will present participants with ways to become more productive and get more done by using Windows functions and shortcuts. Participants will be able to explain keyboard shortcuts, functions and modifiers. The skills developed in this course will help participants identify the most essential shortcuts to help them work smarter - not harder. Finally, participants will be introduced to best practices to help them work more effectively.


Participants will:

  • Recognize benefits of keyboard shortcuts.
  • Explain keyboard shortcuts, functions, and modifiers.
  • Identify the most essential shortcuts.
  • Discuss best practices for keyboard shortcuts.
[Top]




Avoiding Common Punctuation and Grammar Mistakes - New Course

Webinar Date(s) -

May 20, 2021 • 3:00 p.m. - 4:00 p.m.
SLMS Class Code: P_OE_R7_5219

Computer Skills Competency

Do you feel worried about making grammar mistakes when you write? When used correctly, grammar and punctuation make your writing easier to understand and can help improve your professional image. This course will pinpoint some of the most common errors that people make in business writing and demonstrate how to correct them.


Participants will:

  • Discover the importance of grammar and punctuation in writing.
  • Identify strategies to avoid common misuse of punctuation marks.
  • Recognize common grammar mistakes.

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