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Optional Learning

  • Female supervisor working with team in call center

    Course Descriptions

    The following self-paced online courses are provided by Skillsoft and will be available to you through the Statewide Learning Management System (SLMS) once you have registered for this Certificate program and a Partnership Online Learning License.

    Required Courses (must complete all 12)

    Audience and Purpose in Business Writing - .5 hours

    Using the Parts of Speech - .5 hours

    Using Punctuation Marks - .5 hours

    Creating Well-constructed Sentences - .6 hours

    Abbreviating, Capitalizing, and Using Numbers - .6 hours

    Getting the Details Right: Spelling Basics - .5 hours

    Troublesome Words and Phrases: Common Usage Mistakes in Writing - .5 hours

    Outlook Office 365 (Windows): Proofing Email - .6 hours

    Editing and Proofreading Documents - .5 hours

    Clarity and Conciseness in Business Writing - .5 hours

    Writing Effective E- mails and Instant Messages - .5 hours

    Taking Effective and Professional Notes - .3 hours


    Not sure if you are registered already or need help? Contact us at (518) 486-7814 or (800) 253-4332 (for areas outside the Capital Region) or email OnlineLearningHelp@nyscseapartnership.org.

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