Want to learn more? The Problem Solving Techniques Certificate Program ends on November 30, 2021. However, you can continue learning problem solving skills any time you like. In fact, research shows that if you space your learning activities on a topic over time, you'll get more out of your learning experience and remember it longer - so extend your learning with these suggested activities! Unlike your 10 required online courses, these activities are optional and do not need to be completed to receive your certificate.
Digital Books and Videos
Empire Knowledgebank (EKB) and Skillsoft eBooks and Videos Portal - This site gives you access to thousands of free digital books and videos. You must register (or already be registered) for a Partnership Online Learning License to access these digital books and videos. For more information, you can check out Using the EKB and Skillsoft eBook and Video Portal how-to guide.
- Creative Thinking Handbook: Your Step-by-Step Guide to Problem Solving, by Chris Griffiths and Melina Costi
- Decision Making and Problem Solving: Break Through Barriers and Banish Uncertainty at Work, by Dan Gookin
- Secrets of Power Problem Solving, by Roger Dawson
Skills for Success Courses - These classes are offered by the Partnership and are open to all CSEA-represented NYS employees. Please visit the Partnership Courses page and then click on the "Skills for Success" catalog for more information about these classes. Webinar classes can be taken from any computer with a connection to the Internet. You can also view recordings of webinar classes.