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Program Information

Course Descriptions

Optional Learning

  • Hands Typing on Computer


    The Partnership is pleased to announce a new online learning certificate program for CSEA-represented New York State employees. We designed this unique learning opportunity for employees who have busy work schedules. Participants will be able to develop essential customer service skills from the comfort of their home or from their workplace with supervisory approval.

    By completing the Customer Service Certificate Program, you will:

    • - Identify techniques to communicate successfully with customers
    • - Identify strategies to better handle demanding or difficult customers
    • - Demonstrate your dedication to lifelong learning and professional development
    • - Fulfill one of four mandatory training requirements for the Administrative Assistant Traineeship

    To participate in the certificate program, you will need a computer or mobile device and Internet connection. The Customer Service Certificate Program will be offered from February 3, 2021 to February 4, 2022.

    Registering for the Customer Service Certificate Program

    To participate, you must have registered for both a Partnership Online Learning License and the Certificate Program in the Statewide Learning Management System (SLMS).

    Not sure if you are registered already or need help? Contact us at (518) 486-7814 or (800) 253-4332 (for areas outside the Capital Region) or email OnlineLearningHelp@nyscseapartnership.org.


    Administrative Assistant Traineeship

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    How-To Guide: Register Certificate Program

    How-to Guide: Apply for Partnership Online Learning License

    [Online Learning Home Page] [Partnership Home Page]