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Course Descriptions

Optional Learning

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    Program Overview & Benefits

    The Partnership's Customer Service Online Certificate Program is an exciting online learning and career development opportunity for employees who are looking to improve their customer service skills.

    Foundational Competencies

    Workforce development competencies are job-based skills employees need to succeed across a wide variety of occupations. When you complete this certificate, you will have an opportunity to enhance your skills in one or more competency areas. You can learn more about these competencies by visiting the Workforce Development Competencies page. This certificate will assist you in developing the following competency:

    Interpersonal and Customer Relations   Interpersonal and Customer Relations


    All CSEA-represented NYS employees are eligible to participate. Supervisory approval is not required for courses taken at home. It may be possible for employees to take courses during working hours with supervisory approval.

    Time Frames

    Employees can register for the Customer Service Online Certificate Program between February 3, 2021 and February 3, 2022. Courses will be available from February 3, 2021 through February 4, 2022. All required courses must be completed by February 4, 2022.

    Required Courses

    Participants are required to successfully complete 13 courses and achieve a passing grade of 70% or higher in each course. All online learning courses will be taken through the Statewide Learning Management System (SLMS). Would you like more information about SLMS and online learning?


    Participants who successfully complete the required 13 courses by February 4, 2022 will be awarded a Customer Service certificate from the Partnership. To print your certificate, log into SLMS, go to My Learning page, locate the appropriate certificate program, and click on the Print Certificate button. Note: The Print Certificate button will only be available if the status is Completed.


    Not sure if you are registered already or need help? Contact us at (518) 486-7814 or (800) 253-4332 (for areas outside the Capital Region) or email OnlineLearningHelp@nyscseapartnership.org.

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