The following self-paced online courses are provided by Skillsoft and will be available to you through the Statewide Learning Management System (SLMS) once you have registered for this Certificate program and a Partnership Online Learning License.
Communicating Effectively with Customers - .5 hours
Controlling Conflict, Stress, and Time in a Customer Service Environment - .5 hours
Dealing with Customer Service Incidents and Complaints - .5 hours
Polishing Your Skills for Excellent Customer Service - .4 hours
Rapport Building in Customer Service - .5 hours
Providing On-Site Customer Service - .5 hours
Providing Telephone Customer Service - .5 hours
Providing Effective Internal Customer Service - .5 hours
Facing Confrontation in Customer Service - .4 hours
Using Active Listening in Workplace Situations - .9 hours
Listening Even When It's Difficult to Listen - .5 hours
Navigating Challenging Situations with Diplomacy and Tact - .5 hours
Using Communication Strategies to Bridge Cultural Divides - .5 hours
Not sure if you are registered already or need help? Contact us at (518) 486-7814 or (800) 253-4332 (for areas outside the Capital Region) or email OnlineLearningHelp@nyscseapartnership.org.
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