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Optional Learning

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    Course Descriptions

    The following self-paced online courses are provided by Skillsoft and will be available to you through the Statewide Learning Management System (SLMS) once you have registered for this Certificate program and a Partnership Online Learning License.

    Required Courses (must complete all 13)

    Communicating Effectively with Customers - .5 hours

    Controlling Conflict, Stress, and Time in a Customer Service Environment - .5 hours

    Dealing with Customer Service Incidents and Complaints - .5 hours

    Polishing Your Skills for Excellent Customer Service - .4 hours

    Rapport Building in Customer Service - .5 hours

    Providing On-Site Customer Service - .5 hours

    Providing Telephone Customer Service - .5 hours

    Providing Effective Internal Customer Service - .5 hours

    Facing Confrontation in Customer Service - .4 hours

    Using Active Listening in Workplace Situations - .9 hours

    Listening Even When It's Difficult to Listen - .5 hours

    Navigating Challenging Situations with Diplomacy and Tact - .5 hours

    Using Communication Strategies to Bridge Cultural Divides - .5 hours


    Not sure if you are registered already or need help? Contact us at (518) 486-7814 or (800) 253-4332 (for areas outside the Capital Region) or email OnlineLearningHelp@nyscseapartnership.org.

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