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Optional Learning

  • Female supervisor working with team in call center

    Course Descriptions

    The following self-paced online courses are provided by Skillsoft and will be available to you through the Statewide Learning Management System (SLMS) once you have registered for this Certificate program and a Partnership Online Learning License.

    Required Courses (must complete all 15)

    The Reality of Being a First-Time Manager - .4 hours

    Facing Challenges as a First-Time Manager - .3 hours

    Being a Fair and Caring Manager - .5 hours

    Effectively Directing and Delegating as a Manager - .5 hours

    Taking Your Team to the Next Level with Delegation - .3 hours

    Navigating Other People's Emotions - .4 hours

    Navigating the Workplace with Emotional Intelligence - .4 hours

    Leading by Motivating - .3 hours

    Managing Employee Development - .5 hours

    Encouraging Team Communication and Collaboration - .5 hours

    Polishing Your Feedback Skills - .6 hours

    Positive Atmosphere: Establishing a Positive Work Environment - .4 hours

    Facing the Management Challenges of Difficult Behavior and Diverse - .5 hours

    Confronting Workplace Conflict - .4 hours

    Establishing Effective Virtual Teams - .5 hours


    Not sure if you are registered already or need help? Contact us at (518) 486-7814 or (800) 253-4332 (for areas outside the Capital Region) or email OnlineLearningHelp@nyscseapartnership.org.

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