Skills For Success Catalog 2009/2010-NYS & CSEA Partnership for Education and Training

Courses by Category Adult Education Basics Educational Planning Language Skills Mathematics Safety and Health Secretarial Skilled Trades Work and Life Work Management Written Communication General Enrollment Welcome Application and Enrollment Courses by CSEA Region Course Application Form Directions for Training Sites Updates Schedule Changes, Site Location Changes		Note: Date and/or location changes are designated by green text and three asterisks (*). Work Management These courses help employees build the skills required to organize their work, deal effectively with the public and co-workers, and organize their thought processes to meet a variety of workplace challenges and situations. Participants learn practical solutions to everyday work issues. Change: How to Make it Work for You Critical Thinking Influencing with Confidence Take Control of Your Time Taming Your Tasks Change: How to Make it Work for You - 1 Day** This course helps employees work creatively within the ever-changing workplace where limited resources are the norm. Participants can see change as a challenge, not a frustration, and view it as an opportunity for organizational and personal growth. Participants will: Identify common barriers to the acceptance of change and ways to overcome them Develop productive and positive responses to both unexpected and anticipated change Employ strategies to work with others to effectively complete the unit’s/section’s tasks Maintain a high level of public service while facing increased workloads, tight deadlines, and reduced staff Locations & Dates for Change: How to Make it Work for You January 29, 2010 Department of Labor Albany March 16, 2010 Department of Transportation Hauppauge March 23, 2010 CSEA Metropolitan Region 2 Office Manhattan April 1, 2010 Wallkill Correctional Facility Wallkill April 26, 2010 SUNY Plattsburgh Plattsburgh April 27, 2010 Central NY DDSO (Rome) Rome June 2, 2010 Department of Transportation Hamburg June 8, 2010 Broome DDSO Binghamton [Top] Critical Thinking - 1 Day This course focuses on developing clear and logical thought processes. Participants learn to formulate reasoned, concrete ideas from thoughts or abstract concepts. Critical thinking includes analyzing, interpreting, and clarifying information. Participants will: Define critical thinking Identify elements of critical thinking Recognize and overcome barriers to critical thinking such as negative thinking habits Apply the critical thinking process to work-related discussions and assignments Evaluate decisions Locations & Dates for Critical Thinking January 19, 2010 Department of Civil Service Albany January 26, 2010 Belmont Lake State Park Babylon February 2, 2010 Fishkill Correctional Facility Beacon February 22, 2010 Department of Motor Vehicles Manhattan February 23, 2010 CSEA Central Region 5 Office East Syracuse March 2, 2010 Rochester Psychiatric Center Rochester [Top] Influencing with Confidence - 2 Days This course helps participants learn the strategies and communication skills necessary to win support for their ideas and influence workplace outcomes, even when they do not have clear and direct authority. Participants will evaluate their workplace environments, assess their personal style, and select the most appropriate approach for presenting their ideas to co-workers and decision makers. Participants will: Explain what influence is and is not Determine decisions they can make on their own Use various communication styles and speak up with confidence Package ideas and implement effective action steps Describe the relationship between influence and leadership Locations & Dates for Influencing with Confidence March 9 & 10, 2010 Buffalo Psychiatric Center Buffalo March 17 & 18, 2010 Mid-Orange Correctional Facility Warwick March 22 & 23, 2010 Belmont Lake State Park Babylon March 24 & 25, 2010 Metropolitan Transportation Council Manhattan April 19 & 20, 2010 Broome DDSO Binghamton April 27 & 28, 2010 Department of Civil Service Albany [Top] Take Control of Your Time - One-Half Day (a.m.) This course helps employees take control of their work day and complete assignments on time. Participants will: Explain the principal concepts of time management Apply basic time-management techniques to work more productively Identify time wasters such as negative attitudes, procrastination, and changing priorities Develop a plan for efficient and effective use of time Locations & Dates for Take Control of Your Time January 21, 2010 Pilgrim Psychiatric Center West Brentwood January 26, 2010 SUNY Oswego Oswego February 2, 2010 Department of Civil Service Albany February 9, 2010 Metropolitan Transportation Council Manhattan February 24, 2010 Broome DDSO Binghamton March 3, 2010 Department of Transportation Rochester March 9, 2010 Mid-Orange Correctional Facility Warwick [Top] Taming Your Tasks - One-Half Day (p.m.) This course helps employees who need to gain control of their work assignments using techniques to identify and employ the most efficient means to organize their work day. Participants will: Evaluate the strengths and weaknesses of a work process Divide tasks into complete and simple steps Order the parts of a task so they flow in a logical sequence Prioritize assignments Locations & Dates for Taming Your Tasks January 21, 2010 Pilgrim Psychiatric Center West Brentwood January 26, 2010 SUNY Oswego Oswego February 2, 2010 Department of Civil Service Albany February 9, 2010 Metropolitan Transportation Council Manhattan February 24, 2010 Broome DDSO Binghamton March 3, 2010 Department of Transportation Rochester March 9, 2010 Mid-Orange Correctional Facility Warwick [Top]

Note: Date and/or location changes are designated by green text and three asterisks (***).

These courses help employees build the skills required to organize their work, deal effectively with the public and co-workers, and organize their thought processes to meet a variety of workplace challenges and situations. Participants learn practical solutions to everyday work issues.

Change: How to Make it Work for You
Critical Thinking
Influencing with Confidence
Take Control of Your Time
Taming Your Tasks

Change: How to Make it Work for You - 1 Day

This course helps employees work creatively within the ever-changing workplace where limited resources are the norm. Participants can see change as a challenge, not a frustration, and view it as an opportunity for organizational and personal growth. Participants will:

Identify common barriers to the acceptance of change and ways to overcome them
Develop productive and positive responses to both unexpected and anticipated change
Employ strategies to work with others to effectively complete the unit’s/section’s tasks
Maintain a high level of public service while facing increased workloads, tight deadlines, and reduced staff

Locations & Dates for Change: How to Make it Work for You

January 29, 2010
Department of Labor
Albany

March 16, 2010
Department of Transportation
Hauppauge

March 23, 2010
CSEA Metropolitan Region 2 Office
Manhattan

April 1, 2010
Wallkill Correctional Facility
Wallkill

April 26, 2010
SUNY Plattsburgh
Plattsburgh

April 27, 2010
Central NY DDSO (Rome)
Rome

June 2, 2010
Department of Transportation
Hamburg

June 8, 2010
Broome DDSO
Binghamton

[Top]

Critical Thinking - 1 Day

This course focuses on developing clear and logical thought processes. Participants learn to formulate reasoned, concrete ideas from thoughts or abstract concepts. Critical thinking includes analyzing, interpreting, and clarifying information. Participants will:

Define critical thinking
Identify elements of critical thinking
Recognize and overcome barriers to critical thinking such as negative thinking habits
Apply the critical thinking process to work-related discussions and assignments
Evaluate decisions

Locations & Dates for Critical Thinking

January 19, 2010
Department of Civil Service
Albany

January 26, 2010
Belmont Lake State Park
Babylon

February 2, 2010
Fishkill Correctional Facility
Beacon

February 22, 2010
Department of Motor Vehicles
Manhattan

February 23, 2010
CSEA Central Region 5 Office
East Syracuse

March 2, 2010
Rochester Psychiatric Center
Rochester

[Top]

Influencing with Confidence - 2 Days

This course helps participants learn the strategies and communication skills necessary to win support for their ideas and influence workplace outcomes, even when they do not have clear and direct authority. Participants will evaluate their workplace environments, assess their personal style, and select the most appropriate approach for presenting their ideas to co-workers and decision makers. Participants will:

Explain what influence is and is not
Determine decisions they can make on their own
Use various communication styles and speak up with confidence
Package ideas and implement effective action steps
Describe the relationship between influence and leadership

Locations & Dates for Influencing with Confidence

March 9 & 10, 2010
Buffalo Psychiatric Center
Buffalo

March 17 & 18, 2010
Mid-Orange Correctional Facility
Warwick

March 22 & 23, 2010
Belmont Lake State Park
Babylon

March 24 & 25, 2010
Metropolitan Transportation Council
Manhattan

April 19 & 20, 2010
Broome DDSO
Binghamton

April 27 & 28, 2010
Department of Civil Service
Albany

[Top]

Take Control of Your Time - One-Half Day (a.m.)

This course helps employees take control of their work day and complete assignments on time. Participants will:

Explain the principal concepts of time management
Apply basic time-management techniques to work more productively
Identify time wasters such as negative attitudes, procrastination, and changing priorities
Develop a plan for efficient and effective use of time

Locations & Dates for Take Control of Your Time

January 21, 2010
Pilgrim Psychiatric Center
West Brentwood

January 26, 2010
SUNY Oswego
Oswego

February 2, 2010
Department of Civil Service
Albany

February 9, 2010
Metropolitan Transportation Council
Manhattan

February 24, 2010
Broome DDSO
Binghamton

March 3, 2010
Department of Transportation
Rochester

March 9, 2010
Mid-Orange Correctional Facility
Warwick

[Top]

Taming Your Tasks - One-Half Day (p.m.)

This course helps employees who need to gain control of their work assignments using techniques to identify and employ the most efficient means to organize their work day. Participants will:

Evaluate the strengths and weaknesses of a work process
Divide tasks into complete and simple steps
Order the parts of a task so they flow in a logical sequence
Prioritize assignments

Locations & Dates for Taming Your Tasks